Short summary of technical requirements for participants watching or listening to a Videosync event.
All Videosync events are available without any downloadable software or plug-ins. Participation is possible with computers, mobile phones and tablets. Speakers or headphones are required for audio playback. For the best viewing experience we recommend Chrome, Firefox, Edge or Safari browser. Test your system compatibility here.
Troubleshooting
THE AUDIO HAS AN ECHO
The most common reason for the echo is that several browser windows are open playing the same content. Please close one of the browsers to get rid of the echo. If this doesn’t help, try refreshing your browser.
CAN’T HEAR ANY AUDIO
Please check that your device audio playback controls are not muted. If that doesn’t help, check that the audio control is not muted in the video player – you can see the audio controls by hovering mouse over the video player.
THE AUDIO IS FINE BUT THE VIDEO BUFFERS AND / OR FREEZES
This is typically sympton of network congestion. Especially in the events where there are a large number of simultaneous viewers in a company network, congestion may occur. VPNs may also be configured in a way that is not optimal for livestream viewing. You could try to switch the connection to your mobile instead, it might help in some cases.
The most common reason for the echo is that several browser windows are open playing the same content. Please close one of the browsers to get rid of the echo. If this doesn’t help, try refreshing your browser.
CAN’T HEAR ANY AUDIO
Please check that your device audio playback controls are not muted. If that doesn’t help, check that the audio control is not muted in the video player – you can see the audio controls by hovering mouse over the video player.
THE AUDIO IS FINE BUT THE VIDEO BUFFERS AND / OR FREEZES
This is typically sympton of network congestion. Especially in the events where there are a large number of simultaneous viewers in a company network, congestion may occur. VPNs may also be configured in a way that is not optimal for livestream viewing. You could try to switch the connection to your mobile instead, it might help in some cases.
MY COMPUTER CRASHES WHEN I TRY TO ACCESS THE EVENT Try clearing your browser’s cache and restart.
THE PRESENTATION SLIDES ARE NOT CHANGING Sometimes it may take a while before the next slide change. If the problem persists, do a force refresh to clear your cache memory. This is usually done with following keypad combinations:
Windows: ctrl + F5
Mac: Apple + R or command + R
Linux: F5
I AM PROMPTED TO REGISTER, EVEN IF I’VE ALREADY REGISTERED
We are using cookies to store the registration info. Please make sure that cookies / javascript are enabled in your browser. If you have registered with a different browser or different device, the cookie can’t be found – so you’ll just simply have to re-register. Sorry for the inconvenience!
THE PRESENTATION SLIDES ARE NOT CHANGING Sometimes it may take a while before the next slide change. If the problem persists, do a force refresh to clear your cache memory. This is usually done with following keypad combinations:
Windows: ctrl + F5
Mac: Apple + R or command + R
Linux: F5
I AM PROMPTED TO REGISTER, EVEN IF I’VE ALREADY REGISTERED
We are using cookies to store the registration info. Please make sure that cookies / javascript are enabled in your browser. If you have registered with a different browser or different device, the cookie can’t be found – so you’ll just simply have to re-register. Sorry for the inconvenience!